COVID’s Hidden Promise: Future Work Design Is Agile Innovation
by John Boudreau and Pete Ramstad
As organizations plan for a future where COVID-19 is no longer a health threat, leaders are setting the stage for what is sometimes called “return to work.” Leaders are tempted to pronounce broad policies, that are often inconsistent from one organization to another. They are tempted to solve the thorny issues presented by a workforce with increasingly diverse roles, needs and preferences by searching for policies that are “fair,” because they can be applied consistently to everyone. These approaches lead to predictable “one-size-fits-all” dilemmas and problems.
But, what choice do leaders have, when the future of work is so diverse and unpredictable?
